How we review
Short version: we only publish what we can trace to a source we are willing to name on the page, and we say so plainly when we could not verify something.
The four sources we trust
Independent editorial coverage of GLP-1 telehealth barely exists. Almost everything ranking for these terms is affiliate content, paid PR, or a competitor’s hit piece. So we narrowed the evidence base to four classes of source, and everything on our review pages traces to one of them:
| Source | What we take from it | How we handle its bias |
|---|---|---|
| Trustpilot | Rating, review count, star distribution, and the company’s response rate to negative reviews. | Trustpilot skews toward complaints in this category. We read the distribution rather than the average, and we report the response rate because it tells you what happens when something goes wrong. |
| Better Business Bureau | Accreditation status and date, letter grade, complaint counts, and the separate customer review average. | BBB reviews are written by people escalating a dispute. We report the grade and the customer average separately because they often disagree, and that disagreement is itself informative. |
| The company’s own live pages | Prices, plan terms, refund and cancellation policy, formulary, eligibility, and stated disclosures. | We record the date we checked, and when a company publishes contradictory prices on its own site we show all of them rather than picking the friendliest. |
| Named FDA and regulatory documents | Approvals, shortage resolutions, warning-letter waves, and proposed rule changes. | We cite the document and the date. We do not characterise a document we have not read, and we do not infer enforcement that has not happened. |
What we will not publish
We do not publish fabricated testimonials, invented statistics, or fake scarcity. There are no countdown timers on this site, no spots-remaining counters, and no reviews from customers who do not exist. When a company’s own landing page carries a scarcity claim, we report that it does — we do not repeat it as though it were a fact about inventory.
We also do not launder vendor claims. If a company’s affiliate materials advertise a member count or a star rating that its actual third-party ratings contradict, we say so and cite both.
And we do not imply enforcement that has not occurred. Several companies in this category have been the subject of FDA warning letters or FTC actions. Where a company has not, we write “we found none” rather than “there are none” — because the absence of a public record is not the same as a clean record, and we will not pretend to a certainty we do not have in either direction.
How the score is built
Our score out of 5 is a judgement, not an arithmetic average, and it weighs five things:
| Factor | What moves it |
|---|---|
| Third-party ratings | Trustpilot and BBB, read as a distribution rather than an average. A bimodal 3.5 scores lower than a clustered 3.5. |
| Pricing transparency | Can a prospective customer find out what they will actually pay in month two, before entering a card? Contradictory published prices are a significant penalty. |
| What is actually included | Medication, supplies, consultations, dose adjustments, labs, insurance billing. We count what is in the box, not what is in the headline. |
| Refund and cancellation terms | How early the point of no return arrives, what it costs to stop, and whether the terms are readable at all. |
| Responsiveness | The share of negative public reviews the company replies to. It is not proof of resolution, but a company that answers one complaint in ten is telling you something. |
Being honest about affiliate revenue
This site earns a referral fee when a reader signs up through one of our links. That is disclosed at the top and bottom of every page. It creates an obvious incentive, and the honest way to handle it is not to deny it but to make the reasoning checkable: every ranking position on this site is argued from a stated, sourced fact, so you can disagree with our conclusion while looking at the same evidence we did. Our top pick is the program with the best third-party record and the only insurance integration — not the one with the highest payout. Full disclosure here.
Corrections
Prices, promotions and ratings in this category change weekly. If something on this site is out of date or wrong, we want to know — email [email protected] and we will check it and correct the page. We date every figure so you can see how fresh it is.